Refund policy

At Che Foods, we take immense pride in our handcrafted pickles. Since our products are food items, we have a strict policy to ensure safety and hygiene.

1. No Return Policy

Due to the perishable nature of food products, we do not accept returns of delivered items. For hygiene and safety reasons, once a jar has left our facility and been delivered to you, it cannot be taken back.

Please do not send your purchase back to us.

2. Replacements & Refunds

While we cannot accept returns, we are committed to ensuring you are happy. We offer a Replacement or Full Refundunder the following circumstances:

  • Damaged/Leaking Jar: The jar arrived damaged, cracked, or leaked during transit.

  • Spoiled/Expired Product: The product is not fit for consumption.

  • Wrong Item: You received a different product than what you ordered.

3. How to Request a Refund or Replacement

You do not need to ship the product back to us. Instead, please follow these simple steps within 48 hours of delivery:

  1. Take Evidence: Click clear photos or a short video of the damaged or wrong product (showing the label and the issue).

  2. Contact Us: Send the evidence along with your Order ID via any of the following channels:

    • WhatsApp: +91 97892 55002

    • Email: support@chefoods.com

    • Call: +91 97892 55002

Once we verify the evidence, we will immediately process a replacement (sent to you at no extra cost) or a refund, based on your preference.

4. Refund Processing

If you choose a refund:

  • The amount will be refunded to your original method of payment.

  • Please allow 5-7 business days for the amount to reflect in your bank account or credit card statement.

5. Cancellation Policy

  • Before Dispatch: You can cancel your order if it has not yet been dispatched from our warehouse. Please call us immediately to do so.

  • After Dispatch: If the order has already been shipped, we cannot cancel it.